Conflick Resolution
Workplaces are changing as interpersonal rules of conduct become looser and time deadlines become tighter, conflict resolution is gaining importance as a strategic management issue. 'Conflict Resolution' provides specific mediation skills and managerial tools for successfully preventing, managing, and resolving workplace conflicts. The complex and demanding nature of work today requires cooperation and collaboration among people working together. However, conflict can easily arise. Addressing problems and disagreements through a constructive process can often resolve the conflict. On the other hand, unresolved conflict can result in frustration, hostility, high turnover, low productivity, and even litigation. Managing effective collaborative or participatory processes is not always easy, particularly in regard to many environmental issues which are characterized by multidimensional conflict. In many cases where conflict is present an essential first step is to encourage parties in a conflict situation to work together towards mutually satisfactory conclusions. This will frequently require involving the different parties in developing comparable definitions of the problem itself. In many instances technical questions are only part of the issue, and other elements such as differing perceptions of the problem may present the greater barrier to successful resolution. Frequently the issues publicly debated may be linked back to other underlying concerns, consequently it is important to understand both the expressed and hidden parts of the conflict.