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Operations Management in Sport
Total quality management is the most significant idea to come along in operations management in recent years. The first time the term ‘Total quality management’ was used was by Armand Feignbaum, a doctoral student in Massachusetts, who completed his first book in 1950’s, titled total quality control. ... Slack (2001, p673) highlights ‘Total quality management is arguably the most significant of the new ideas which have swept across the operations management scene over the last few years’.
The philosophy behind total quality management in sport concentrates on quality being achieved at all levels of the business to reach the best customer satisfaction possible. ... 1) states that ‘What makes total quality management different from other management processes is the concentrated focus on continuous improvement’. ... Kanji and Asher (1993, p2) point out ‘Total quality management is not a short-term activity that will finish when a set target has been achieved’. ... Now what is really important for an organisation implementing investors in people into their business is that the internal operations of the business are correct.
the implementation of TQM very much depends on the structure of management and staff. Any non acceptance of management pay or perks will affect the climate of work and teamwork’. (Reynolds 1994, p93)
So the management team overseeing the whole business of implementation and continual assessment must have respect from fellow employees. Not only should the management be accepted in general but the mangers should be seen to act with integrity as well as being competent to do the job effectively.
Approximate Word count = 1979
Approximate Pages = 7.9
(250 words per page double spaced)
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