Replacing the Audix
...ge out a power supply module and repair the Audix voicemail. I took the required tools with me: • Screwdrivers • Anti-static wristband • Anti-static mat I also took my laptop and general tools just in case something else happened whilst I was onsite. The work that I was going to site to do needed to be done Out Of Hours as it required the system being powered down. I informed the customer of the job requirements and arranged for it to be done before the company opened for business at 9.30 so we agreed that I would go down at 8.30. When I got to site I signed in and setup my laptop so it was communicating with the system. The first thing I needed to do was to swap the power supply module out as it had an alarm on it. To swap this part out the power needed to be disconnected from the system, and the voicemail needed to be completely powered down. To shut down the voicemail I hold a pen in the shutdown button on the front of the voicemail board. This then performs a controlled shutdown that takes a couple of minutes. Whilst this was happening I performed a backup of the system using the “save translations” command. Now that I had a backup of the system and the voicemail had been powered down I was able to power down the system. I turned the power off from the socket and removed the kettle lead from the back of the phone system as this would be dragged through the switch when removing the power supply module. Now the system was powered off I setup my anti-static mat, it needs to have an earth so I plugged it into a normal power socket (With the power turned off!) I also needed to use my anti-static wrist band so that I didn’t damage any equipment I was removing. Once I had everything setup I removed the power module whilst wearing my wristband and placed it onto my anti-static mat, I then removed the replacement power module from its packaging and pushed it into the switch. I then pulled out the voicemail so that it wouldn’t power back up when restarting the switch. I plugged the kettle lead back into the switch and turned the power back on so that the customers system is down for the minimum amount of time. I was now able to concentrate on the problem of repairing the voicemail. I removed the voicemail card from the phone system and placed it onto my anti-static mat. I needed to replace the Mo-Disk Drive on the board to repair the voicemail, to do this i needed to remove 4 screws holding it onto the voicemail board. Once I had done this I disconnected the power cable and the ribbon cable so that I could remove it completely from the voicemail. I put this part onto my mat and unboxed the new Mo-Drive. I then plugged the ribbon and power cables back into the new drive and screwed it back onto the board. It was then ready to be re-inserted into the phone system, I slid it back in and allowed it to boot up. The power supply was not repairable so it needed to be sent away for repair. I put a faulty parts label on the part and filled I the customer site, job number and engineer name then put it into our ...