Introduction to EC
...cluding the Internet. From a communication perspective ,EC is the delivery of information,products/services,or payments over telephone lines,computer networks,or any other elctronic means. From a business process perspective,EC is the application of technology toward the automation of business transactions and workflows. From a service perspective,EC is a toll that addressses the desire of firms,consumers,and management to cut service costs while improving the quality of goods and increasing speed of service delivery. From an online perspective,EC provides the capability of buying and selling products and information on the Internet and other online services. The term commerce is viewed by some as transactions conducted between business partners.Therefore,the term electronic commerce seems to be fairly narrow to some people.Thus,many use the term E-business.It refers to broader definition of EC,not just buying and selling but also servicing customers and collaborating with business partners over networks,and conducting electronic transactions within an organization. Many people think ec...