Bob
.... We have been working today to attempt to determine the cause of the failure and to repair it. go.phpwebhosting.com is equipped with a RAID level 5 array. For those unfamiliar with RAID levels, this means that the server has three hard disks containing all server data and backup information spread across those disks. If any one disk should fail, the other two contain enough information to continue operating until the failed disk is replaced. Today the server reported two drives failed at the same time. This is a very unlikely occurrence and has slowed recovery from the problem. Normally a failure would not cause any problem at all as we can simply hot-swap the disk with a new one without even requiring a reboot or any noticeable outage for our clients. As we mentioned above, it is very unlikely that two disks failed at one time. Because of this we are working carefully to make sure that failed disks are the true cause of the problem. Two disk failures will mean that the data on the array is not recoverable. This is a worst case scenario for any webhost and we are working very hard to make sure that the data and backup images are recoverable. We are currently preping another server for you to upload your site backups to until we are able to get the raid array back online and ...