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... 0, Novell Netware, and GroupWise
Programming Experience: Java, COBOL, CICS, SQL, Zope, and HTML
Employment Grand Valley State University Allendale, MI
Student Consultant: (April 2003 - Present)
Servicing mostly Windows based machines, providing direct technical support for faculty and staff
Hands on work including basic hardware repair, and software troubleshooting
Worked on Novell based networking solutions and worked closely with Zen Works, GroupWise, and Console One
Computer Purchasing Assistant (April 2002 April 2003)
Exercise customer service skills with vendors, university faculty/staff, and other Academic Computing co-workers
Work demanded learning new skills, organization, troubleshooting and prioritization of tasks
Gained knowledge of computer hardware, peripherals, upgrades, inventory control, process based ordering, interdepartmental interfacing, and record keeping
Academic Computing Help Desk (August 2002 April 2003)
Assist students in regards to network passwords, off campus internet connectivity, and other academic related computer problems
Offer assistance to faculty members regarding commonly asked questions regarding Windows operating systems, GroupWise, and other software packages offered on campus
Demonstrated problem-solving abilities and composure under pressure to provide technical support over a multi-lined phone system
WGVU-TV Grand Rapids, MI
Web-Development/Designer (October 2001 April 2002)
Worked as part of a web development team in charge of maintaining, and redesigning WGVUs web presence.
Approximate Word count = 398
Approximate Pages = 1.6
(250 words per page double spaced)
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