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Request of Guarantee to HP: In order to verify that the equipment is in guarantee, it is entered to the Web of denominated HP Channel Service Network (CSN) and is written the serial number of the equipment, giving like result the date of aim of the guarantee, as well as the cover of the same one (on-site, manual labor, parts). In case the result is that the equipment no longer is in guarantee, the form to validate it will be faxeando the invoice of purchase to HP where the data of the equipment are observed. The one in charge in HP to process the requests of guarantees will inform to us via telephone or mail if we come or not to make he transacts? The Operator of Help Desk will have to communicate the end user of the equipment that aperture a case in the Call Center of HP (telephone 0800-10-111), that will assign a number to him of case.
Approximate Word count = 754
Approximate Pages = 3
(250 words per page double spaced)
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