Total Quality Management
Abstract The quality of products has appeared to receive more attention in later years than what has been historically recorded. The education of consumers and increased competition in most markets has contributed to the push for quality products, whether they are business to business or business to consumer. ... Due to these factors, businesses have experienced numerous iterations in quality control programs. This is evidenced by the evolution of quality procedures from those formulated by notable early pioneers in the modern quality movement such as Walter A. ... Edwards Demin (Burrill, & Ledolter, 1999, 2: 2), to the Total Quality Management processes that are utilized today. Total Quality Management Total Quality Management (TQM) is an all-inclusive management style that aims to merge customer satisfaction with the activities of each employee of the organization through continuous improvement processes (Burrill & Ledolter, 1999, 2: 10). ... In order to standardize the quality requirements of companies desiring to be involved in international trade, the International Standards Organization formulated the ISO 9000 system in 1987. These are not product standards, but the quality management standards for the operations used by the supplier to produce products (Burrill & Ledolter, 1999, 2:14). ... Daimler-Chrysler, Ford Motor Company and General Motors Corporation developed Quality Systems Requirements 9000 (QS 9000), which is a specific industry interpretation of ISO 9000.