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	Case of the Quality Crusader
	The Case of the Quality Crusader – Questions for Discussion Discuss how Deming’s teachings can apply to this situation. The Deming philosophy focuses on bringing about improvements in product and service quality by reducing uncertainty and variability in the design and manufacturing process. ... In this case, the company is lack of leadership and team effort. No one at the company understands variability and statistical thinking is absent in both the production and quality functions. ... Juran’s Quality Trilogy, planning, control, and improvement, provides a direction for quality assurance in organizations. Approximate Word count = 415 Approximate Pages = 1.7 (250 words per page double spaced)

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