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	1. Dispute Resolution 2. Conflict Management and Cultural Influences 3. Conflict Management in the Workplace 4. Conflict Management Styles 5. Conflict

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	HANDLING CONFLICT
	HANDLING CONFLICT Conflicts are part of normal everyday life; too few, and life is boring, too many and life can become stressful. ... A recent survey among managers reveals that the principal causes of conflict at work are: ѓв misunderstandings ѓв personality clashes ѓв differences on goals ѓв sub-standard performance ѓв differences over methods to be used ѓв problems relating to areas of responsibility ѓв lack of co-operation ѓв problems relating to areas of authority ѓв frustration ѓв competition for limited resources ѓв non-compliance with rules and policies The survey also revealed that many staff with managerial responsibility spend up to a quarter of their time at work dealing with conflict. Approximate Word count = 354 Approximate Pages = 1.4 (250 words per page double spaced)

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