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When I approached this report I firstly want to establish a clear understanding of anger. ... In an attempt, to identify the areas where anger is introduced into the working environment. Providing a better understanding of how anger can be best managed in the working environment.
Once this is achieved, I will discuss the management of anger and how it can be employed into the workplace. To consider how anger management can prove to be beneficial to the working environment. ... With this in mind I have decided to take the approach of highlighting the shortcoming of the working environment in organisations as a form of contingency to anger provocation to close the report.
Understanding anger begins with describing its nature. ... As the subject of anger has some many diverse views, I have chosen to discuss it from three different points of view, psychological, biological, and social. Each perspective sheds new light on anger. These approaches when combined provide a clear understanding on the nature of anger. Anger is often confused with other aspects of our emotional life. Anger exists along with other feelings, such as guilt, fear, shame and sorrow. Similarly the experience of anxiety and thinking also complicates the understanding of our emotions.
Anger can be approached from three different points of view. Anger can be explained as a psychological response (an emotion), as physiological arousal, or as a form of socialisation or learning. Each of these approaches build towards a complete understanding of anger.
The psychological nature of anger begins with first describing the origins of anger and the socio-cognitive side of anger. Anger has its origins in how we feel we are being treated. ... Anger therefore has its origins in how we feel we are being treated, which requires us to understand something is unfair or threatening before we feel angry. This understanding directs attention to the socio-cognitive side of anger.
Understanding the origins of anger leads to the conclusion that anger is an emotion that arises after other feelings such as pain, threat, frustration, or humiliation are experienced. ... In this case, anger arises after the humiliation is perceived to have occurred. Acknowledging this sequence encourages the understanding that anger is a response to an aversive feeling and may be thought of as a secondary emotion. Anger can also be understood to function as a corrective agent or motivation that rights a wrong, upholds a standard, and restores self-esteem. ... Another socio-cognitive aspect of anger is that it just happens and the person is out-of control. This is a misconception, as anger does not have direct control over our minds. A persons thoughts, feelings, and actions are not governed by anger though at times it may seem that way. Anger is a product of thinking we must perceive and interpret and experience to be frustrating or humiliating before we out of awareness select anger as a response to provocation.
In sum the origins of anger and the socio-cognitive aspects of anger are important to appreciate during the discussion of the psychological nature of anger. ... Doing so allows discussing the more subjective and intrapsychic aspects of anger and its psychological nature.
Anger is subjective. Anger is something everyone has experienced in the face of threat or displeasure. ... Anger is an emotion we each respond to in different ways as it occurs through many different life experiences. ... However it is important to note that the anger of others cannot expect to be understood on the basis of ones own experience. We can feel angry towards someone else for inflicts an unexpected humiliation onto us; in this case the anger is focus externally. ... In this case the anger is focused internally. This form of anger if unrecognised can lead to depression.
The psychological nature of anger holds yet another dimension this argues that anger is a psychic force that is stored up if not immediately acted on. ... The psychological side of anger leads us to understand it as a natural response to perceptions of threat and frustration and feelings of low self-esteem. Anger while at times appears to be thoughtless, is heavily influenced by thinking and socialisation though it is not always obvious.
Anger also has a biological nature. Anger is associated with an automatic, self-protective, nervous response that is triggered by anxiety arising from perceived threat, injury, humiliation or frustration. ... The biological side of anger includes both observable and unobservable physiological changes; there are many changes in the body that occur when we become angry that ourselves and others are aware of. ... The biological is important to understanding the nature of anger. However, it leaves out emotions and undervalues the role socialisation and thinking that occur in the process of perceiving threat or harm, relating arousal to a cue, selecting anger as a response, and selecting a socially acceptable form for the expressing the anger.
So far I have discuss that anger contains psychological and biological responses to anxiety that arise when real or imagined stressful events (including one’s own actions and those of others) occur, how this is linked to the social world will now be addressed.
Approximate Word count = 4191
Approximate Pages = 16.8
(250 words per page double spaced)
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