san diego zoo
CASE - San Diego Zoo The zoo wanted to improve the environment for animals, visitors and employees. ... For the zoo it was important to create a sense of responsibility for each team member. For the zoo managers, change was important but maybe hard. ... Because the main goal was to improve the zoo, making it more attractive investing in new staff would have been a costly solution and work teams ended up being a good solution. ... Obviously the management team decided that the benefits of having work teams was a risk that was worth taking for the sake of the zoo. ... It may have also been a waste of time and money for the zoo to create teams that do not perform well.