Quality Management
The point that this book stresses, I believe is summed up by “Quality is free, but it is not a gift.” (pg 136) There are many supplemental ideas that must be thrown into play in order for quality to work. Along with changes in style of ones management of operations. By using these changes, the book was well on convincing me that quality is attainable. ... 3) I think that this is a key element in making quality certain in an operation. ... In order to be successful we must reduce the cost of Quality. ... Ideas like these are what lead to companies spending 15-20% of every sales dollar on reworking, repeated service, scrapping, inspections, tests, and other quality costs. (1st page of book) I think that responsibility is a major element in quality. ... From Crosby’s experience he stated, “Everybody felt it (quality) was a problem, but not their responsibility. ... For a company to attain quality management it has to get right in there and be active. Employees monitor and measure management constantly, to determine which attitudes and beliefs are stronger. ... 7) Our consistency at wanting to know what displeases them cause’s management to have the right attitude about quality.