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Hank Kolb, Director Quality Assurance
Hank Kolb was starting a new challenge as Director Quality Assurance in a plant that produces specialized degreasing solvent cans for the high technology sector. ...
Because Hank was still relatively unfamiliar with the plant and its products, he decided to do some research about this pressing problem within several departments. ...
With the collected information, I suggest Hank do a cause and effect diagram. ...
After I helped Hank to do a cause and effect diagram, I identified some potential causes. ...
Hank will need to make drastic changes in the company in order to fix this quality problem, starting with Morghantal, general manager. ...
Hank must convince Morghantal of the need of quality improvement and must make its commitment clear to the entire company. ...
Mark Hamler (Quality Control Manager) and Hank relationship should improve and work as a team. ... Mark must conduct sample quality testing of products and ensure that products are functioning properly and within defined specifications and give a report directly to Hank of all of these quality activities. ... In this case, Hank already knows which are the problem causes, so the team is responsible to find solution and implement them.
Approximate Word count = 1046
Approximate Pages = 4.2
(250 words per page double spaced)
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