Global Financial
Global Financial Corporation: Driving Process Improvement Competition in the equipment financing industry drives the need for creative and effective ways to meet and exceed customer¡¦s expectations. Global Financial Corporation (GF) believes that to remain competitive in their environment, they need to research ways to get ahead and stay ahead as well as exceed customers expectations. The Challenge Global Financial sales team learned that a major competitor was promising a ¡§10 business day or less¡¨ turnaround time on loan approvals. ... Complicated the decision of who should be assigned each application „h No one managing day-to-day work flow through each department „h Evaluation & Analysis and Loan Term staff performing similar detailed financial analysis on each application „h Physical layout of office was potentially inhibiting flow of information The Goal To meet the demands associated with increasing application volume and the ¡§10 business day¡¨ turnaround time, an opportunity to restructure the loan application process existed.