Cox Communications Build Your Own Package
Cox Communications: Build Your Own Package? Audience: Cox Communcations While channel surfing through piles and piles of channels that my roommates and I graciously pay for each month I always seem too ask myself; why am I paying for all of these channels when there is never anything new on? ... Therefore, I suggest that Cox Communications should be the one to resolve this issue by developing some sort of “build your own package” plan, which would increase customer satisfaction immensely while enabling Cox to reach the company’s peak performance. The reasons for this sort of action are as follows: customers would feel more satisfied paying only for the channels that they really want and Cox would take on many new subscribers because this sort of cable would seem more reasonably priced. Cox Communications delivers many options with their cable making it very convenient for its customers. ... Cox is doing a good job as a cable provider, but could do better. ... Many citizens cannot afford the cable that they would prefer and are not satisfied with the basic cable Cox provides. If Cox were to research some new ideas toward increasing customer satisfaction, I believe that they could increase overall sales tremendously. Problems with cable through Cox Communications There are several problems that need to be examined by Cox in order to improve its overall performance. ... The current packages are more in favor for Cox than its customers. ... You can order Cox limited basic cable with fewer than 30 channels and only pay just over $10 per month or you can order regular cable with over 70 channels and pay a little over $40 per month.