telus
... PETRUSHKA CASE REPORT – TELUS CORP. ... The organization that we have chosen to study is Telus Corp. The practical information gathered for this analysis is based on detailed interviews conducted with Telus employees, whereas the research information is based on information gathered from a variety of sources including newspapers, books and the Internet. ... Although other organizational issues do exist at Telus Corp. ... DESCRIPTION OF THE ORGANIZATION Telus Corporation is the largest telecommunications company in Western Canada and the second largest in the country. ... Telus Corp. ... In 1995, Telus acquired the Edmonton Telephone Corporation from the city of Edmonton. Later in 1998, Telus merged with BC telecom, this being a first step in creating a leading national telecommunications company. In the years that followed, Telus acquired several other wireless service providers including Clearnet and QuebecTel. Within its business portfolio, Telus is one of Canada’s leading providers of data, Internet protocol and voice and wireless communications. Telus provides a wide range of both communications products and services and is focused “on the high growth area of wireless and data/IP. ... telus. ... telus. ... Telus Mobility serves approximately 3 million clients in both homes and businesses. Telus employs more than 25,700 people in offices throughout Canada. ... Telus has additionally established a comprehensive worksite wellness program and has subsequently won the Healthy Workplace Award sponsored by Health Canada. ... In this respect, it is not surprising that the Globe and Mail recently named Telus as one of the 10 best companies to work for in Canada. In addition, Telus also practices social responsibility in the communities where it does business. ... Telus has also taken many steps to safeguard the environment, using environmentally-friendly technologies as well as web-enabling many of their business processes. ... Although all three employees interviewed are very satisfied with their pay as well as some other aspects of their jobs, two of them are planning to leave Telus in the next year and a half. ... ” Daniel’s low job satisfaction has not only manifested within himself an inclination to leave Telus, but also by the lowering of his inputs to meet his already low perceived outputs. ... ” Although he feels that punishments administered by management are not always fair, that the company does only a mediocre amount to motivate its employees and that all his expectations of the job were not met, David would not consider leaving Telus. David plans to stay at Telus until retirement and furthermore considers himself a loyal employee. ... RECOMMENDATION AND IMPLEMENTATION PLAN “Thank god it’s Friday” is a statement often heard in many organizations, Telus does not appear any different. ... Job satisfaction is a leading problem at Telus Corp. Without it being addressed, Telus could face an array of subsequent issues including low productivity, absenteeism and high turnover just to name a few. ... Another theme causing low job satisfaction at Telus is the lack of recognition felt by employees for their hard work and effort. ... One of the prominent indications of low job satisfaction is low motivation and at Telus, employee motivation seems to need some improvement. ... In share of value created, Kanter stated that employees are often motivated by seeing their individual work contribute to a final product, this may be beneficial for Telus to incorporate.