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Customer and Supplier Requirements Paper
Operational Management – MGT - 554
Sept 22, 2003
Internal and External customers and suppliers are extremely important to the operations department for Marine Corps Air Station Futenma. ... The supplier requirements expected of Vertex are quite stringent and demanding and many times the supply chain is not sufficient to sustain the constant demand placed upon it. The contracted maintenance representatives from Vertex and DynCorp are required to keep the aircraft operational eighty percent of the time and the shipping requirements and delays make that level of operation unattainable much of the time. ... This causes an initial delay of six to ten hours because the supplier in the States cannot be reached. ... Because of overseas shipping requirements, the part cannot be shipped directly to the requesting unit, but has to instead be delivered to the head office where it is repacked and then shipped via FedEx the next day. ...
The clients who use the OSA service vary in rank, mission, origin, destination, priority, and requirements. The operations representatives for the OSA units are expected to prioritize these requests and assign flights to meet the requirements. ... Some of the time though, the maintenance requirements and delays, scheduling conflicts and priority conflicts cause delays or even flight cancellations. ... By communicating well with the customers and understanding their needs, the operations personnel are able to meet the requirements of a demanding schedule and deliver the customer on time to the desired location.
Approximate Word count = 1135
Approximate Pages = 4.5
(250 words per page double spaced)
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